Returns Policy relating to specific types of claims
Errors attributable to Brady Industries Pty Ltd or their carriers.
Claims must be initiated within 30 days of invoice, quoting applicable invoice numbers.
Ordering errors and other returns attributable to Customer
Sterile and incontinence products are not refundable due to change of mind for health and safety reasons.
Other Standard Stock Items
Claims must be made within 30 days of invoice quoting invoice number. Any handling or freight charges invoiced to the customer at the time of supply will not be credited upon return of the goods. At the discretion of Brady Industries Pty Ltd may apply a handling and administration charge to the return goods transaction.
Non standard items, acquired to meet specific orders will not be accepted for return or credit unless subject to quality complaint, damage or warranty provisions.
Claims for credit, based on incorrect pricing of goods, services of other charges, must be made to Brady Industries Pty Ltd within 30 days of invoice date, quoting invoice numbers.
Goods damaged in transit or short delivered
Such claims must be made within 30 days of invoice, quoting the invoice number. Damaged goods must not be returned to Brady Industries Pty Ltd without prior agreement. The processing of claims for goods lost in transit or short delivered will be subject to prior verification against delivery/receipt documentation maintained by Australia Post.
Claims regarding allegedly defective product with specific manufacturer’s warranty will be dealt with directly, by the customer and the manufacturer or their Australian agent.
Claims regarding allegedly defective products except where specific warranty provisions apply
Claims allegedly defective product must be made in writing to Brady Industries Pty Ltd within 12 months of the date of delivery or within the recommended shelf life of the product whichever is the shorter period.
Where a specific warranty period applies from the date of purchase, this will define the period within which claims will be accepted. All goods alleged to be defective are subject to inspection by Brady Industries Pty Ltd prior to the acceptance of the claim. Where a claim is proven, credit will be provided as soon as possible. All refunds will be credited to you under the same method of payment that was used to place the order.
Return of goods at the instigation or request of Brady Industries Pty Ltd or our suppliers
With prior agreement of the customer, Brady Industries Pty Ltd will initiate the collection of subject goods and issue credit to the customer’s account upon verification of the quality and dollar amounts involved. Since typically these requests relate to product replacement or withdrawal, or special market conditions, issues of saleability or shelf life will vary with the situation.